Bend Health | Product Manager

2022 – Present | Remote

0-1: Spearheaded the Employer Payer setup, onboarding 500+ employers with special contracts, reaching 10 million potential consumers, and achieving payer setup across 20+ states.

·      Designed and implemented bulk action functionality for case management, increasing care management efficiency by 15% and automating 10-12 hours of manual work per month.

·      0-1: Onboarded 11 health system partners into a collaborative care and behavioral coaching model, driving a 150% improvement in referral rates within the first month.

·      0-1: Conceptualized, developed, and trained a localized AI model to summarize patient data for practitioners, enhancing preparation for synchronous visits.

·      Built an informed consents user experience to comply with Joint Commission telehealth standards, achieving the Gold Seal of Approval for quality care.

·      Developed appointment policy workflows in collaboration with legal teams to ensure compliance and payment method collection unlocking $4 million monthly AR.

·      Delivered a new assessments feature to enhance care coordination and ensure compliance with measurement-based care delivery.

·      0-1: Created a partner portal to support shared registries, chat communication between PCPs and Bend’s clinical teams, and streamline collaboration.

·      Automated the yearly consent process to establish compliance with Joint Commission’s gold seal standards.

·    Improved care plan adherence by 20% by building a feature allowing behavioral coaches to record parts of Zoom sessions for video assessments, seamlessly integrating into patients’ EHR charts.

·      Migrated neuropsychological analysis and acute stabilization programs to Healthie, building integrations with communication, faxing, task management, and pharmacy applications.

·      Rebuilt clinical notes and automated document delivery to partners and PCPs, improving clinical operations team efficiency by 30%.

·      Established infrastructure and processes for reporting and medical billing for primary partners.

·      Elevated Net Promoter Score (NPS) by 5x over three quarters through meticulous customer feedback integration and success metric tracking.

BestBuy | Product Manager

2018 – 2022 | Minneapolis, MN

·      Established quarterly OKRs, aligning business and tech teams with roadmap goals.

·      Implemented A/B testing, driving features that boosted revenue by $49 million collectively.

·      Conceptualized and delivered ML-powered search solutions, improving product recall accuracy.

·      Enhanced filtering capabilities, increasing revenue by $5 million.

·      Developed APIs for SEO optimization, improving customer retention rates.

Optum Technologies | Sr. Product Owner

2015 – 2018 | Minneapolis, MN

·      Managed cross-functional teams to deliver product roadmaps from discovery to delivery.

·      Increased user self-identification rates from 45% to 70%.

·      Completed data migration to a Big Data Platform, enhancing data performance.

·      Improved member and provider applications, reducing total call time by 15%.

Disha Systems | Business/Technology Associate

2009 – 2013 | India

·      Acquired contracts worth $500,000, contributing to business growth.

·      Led outsourcing services, enabling client businesses to scale operations.

·      Enhanced online traffic and revenue for client marketplaces.